Returns Policy
Customer Exchanges and Faulty items
If you return an item because you don't want it and you want to exchange it for other goods you must return it at your own cost and the redelivery charge will apply for postage of the exchanged goods.
If you return an item for an exchange due to a fault there is no charge for sending the replacement.
If you send an item back claiming it is faulty and it is in fact alright once checked, the goods will be returned to you and the redelivery charge applies.
Due to obvious health and hygiene implications goods can only be returned when not broken if the following terms have are met.
- The goods must be unused.
- The goods must be in their original condition & packaging.
- Goods that are not heat sealed in the box are non refundable and non exchangeable.
- Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
- The goods must be received back within 14 days from the day your customer received their order.
- Lingerie and items of clothing are non refundable and non exchangeable.
- Videos and magazines are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to the customer, the redelivery charge will apply.
For all returns quires contact us at:
returns@foxplay.co.uk
Send all returned goods to:
Foxplay
PO BOX 228
Hitchin
Herts
SG4 0WW
Cancelled Orders
If an order is cancelled after dispatch the full delivery charge will not be refunded, in the case of free delivery the customer will be billed for the actual postage cost.
Lost Parcels
If your parcel is lost on route we will endeavour to obtain compensation for you.
All parcels are dispatched insured and our team will look after the claim procedure on your behalf, we will liaise with the particular depot on your behalf and resolve any problems swiftly and keep you updated at all times.
All compensation once obtained will be passed onto you, so you will never be out of pocket but in the mean time if you wish to have a replacement order sent, this must be sent at your cost.
A claim usually takes about 4 weeks to complete.
|
Shopping Cart
